We know things don’t always run on time. So we allow some flexibility with waiting times.
For general travel we allow 15 minutes free waiting time.
For domestic airport transfers we allow 30 minutes waiting time after your flight is due to land.
And for international flights we allow 60 minutes waiting time after your flight is due to land.
If passengers are arriving on different flights, then the waiting time starts after the first flight lands.
Alternatively you can request a suitable time for group pickup when booking.